Returns & Exchanges

At Sex Doll Factory, we strive for perfection in every custom creation; however, due to the intimate nature of our products, we offer a specialized 14-day return window for items that are unopened or arrive with manufacturing defects.

Return Process

• 1.
  Initiate Request

  Contact our customer support team within 14 days of delivery with your order number and detailed photos if there is a quality concern.

• 2.
  Return Authorization

  Once your request is reviewed, we will provide a Return Merchandise Authorization (RMA) number and the specific warehouse address for your shipment.

• 3.
  Secure Packaging

  Place the item in its original discreet packaging, ensuring all accessories and certificates are included to qualify for a full refund or exchange.

• 4.
  Inspection and Refund

  After our quality control team inspects the returned item to ensure it remains in a hygienic, unused condition, your refund will be processed to your original payment method.